Frequently asked questions

Fire protection and life-safety contractors — sprinkler, fire alarm, extinguisher and kitchen-hood work — from an owner-operator with a van up to a shop with twenty-five technicians. It is also used by fire departments, who read the inspection record for their jurisdiction at no cost, and by the building owners a contractor gives portal access to.

If you spend your time juggling inspection due dates, deficiency paperwork, invoices and the phone, Visilence is for you. It is not a generic field-service tool: the recurrence cadences are the ones the codes call for, and the deficiency report is the one an inspector expects.

A flat monthly subscription, with every seat included — owner, office and every tech, no per-seat fee and no tiers. Visilence takes no percentage of payments you collect through Stripe — that money goes directly to your bank account. The price and the full breakdown are in the pricing section of the contractors page.

Start with a demo. We walk the system on your own buildings and routes, and if it fits, we move your customers, buildings, schedule and invoice history across for you before you commit to anything. Request a demo or email info@visilence.com.

No. The setup walkthrough takes about 20 minutes. If you can use a smartphone and have a Gmail address, you can run Visilence. If you get stuck, email info@visilence.com.

Yes. Cancel from your billing area and you’ll keep access until the end of your current billing period. No long-term contract.

• Google Calendar — appointments mirror to your primary calendar
• Google Maps — geocoding, route optimization
• Stripe — accept card payments on invoices
• QuickBooks Online — push invoices to your books in one click; mileage from completed appointments posts automatically
• Twilio — SMS for review requests, receipts, sick-day notices
• Vapi — AI voice receptionist (optional)
• Resend — transactional email
• Plaid — bank/card transaction sync (optional)

Yes. You connect your accounts to Visilence. Payments land in your Stripe balance, your books stay in your QuickBooks file, your SMS messages go from a phone number registered to your business. Visilence is the workspace that ties them together.

That’s fine. Skip the QuickBooks step entirely. Invoices, payments, and reports all work inside Visilence on their own.

No. Phone numbers collected through Visilence are never sold or shared with third parties for marketing or any commercial purpose. They’re used only to deliver the messages and calls you (or your automations) initiate. See our Privacy Policy section 5 for the full statement.

When a customer calls and you don’t pick up, the AI receptionist answers using a script you control. It can answer FAQs about your business, take a message, schedule a callback, or transfer to your mobile. It records and transcribes the call so you can review it later.

Some states require you to disclose call recording to both parties. The receptionist’s greeting handles that disclosure — you just configure the wording in your business profile.

Yes. Twilio and the U.S. carriers require it. The recommended phrase is: “Is it OK if we follow up with a text at this number?” Save the opt-in (a checkmark on the contact, a note, anything reproducible) and you’re covered. STOP replies from customers automatically opt them out platform-wide.

We immediately mark that recipient as opted out for your account. They won’t receive further SMS from Visilence on your behalf until you re-obtain consent.

You do. Your customer records, appointments, invoices, and communications are your data. Visilence stores and processes them on your behalf so we can run the platform — that’s it.

Yes. Invoices can be exported to CSV. Contacts, appointments, and other records will follow. If you need a full data export today, email info@visilence.com and we’ll deliver one within a few business days.

Encryption in transit (HTTPS/TLS) on every connection, encryption at rest for sensitive credentials, webhook signature verification, and tenant-scoped access on every query. Full details in our Privacy Policy section 8.

Yes — automatically. When you mark an appointment completed, Visilence captures the driving distance from your previous stop (or your business address) using Google Maps and posts it as a Purchase / vehicle-expense entry in QuickBooks. No manual mileage logs.

Yes. When an invoice is marked paid, Visilence can automatically text the customer a short message asking for a Google review (with your review link). You configure the message template under Business profile → Communications.

Built in. When you create an appointment, choose a recurrence (weekly, bi-weekly, monthly, custom) and Visilence schedules every future occurrence on your calendar.

Yes. Assign each appointment to a technician. They see only the appointments assigned to them on their own dashboard, plus the route map for their day.

That’s where we shine. Visilence is built by a small team that takes on custom development for businesses with specific workflows. If you have a one-off integration, a unique reporting need, or a process you wish the platform handled, email info@visilence.com and we’ll scope a custom build.

It depends on scope. Small additions and configurations are often free for active subscribers. Larger custom builds are quoted up front so there are no surprises. We’ll let you know which bucket your request falls into before any work begins.

The fastest path is email: info@visilence.com. Include your business name and a short description of what you need.