Terms of Service

You must be at least 18 years old and have the authority to bind the business you represent to enter into these Terms. The Service is intended for use by businesses and their personnel, not for consumer use.

You are responsible for: (a) keeping your account credentials confidential; (b) all activity that occurs under your account; (c) ensuring that everyone who uses your account is bound by these Terms; and (d) notifying us promptly of any unauthorized access. You must provide accurate, current, and complete information when registering and keep it up to date.

Visilence provides software for small service businesses, including customer and contact management, scheduling, invoicing, AI voice receptionist, SMS messaging, route optimization, reporting, and integrations with third-party services such as Google Calendar, Stripe, QuickBooks Online, Twilio, and Plaid.

We may update, modify, add, or remove features over time. We will not materially reduce the core functionality of a paid subscription during your billing period without notice.

A. Subscription and trial

The Service is offered on a monthly subscription. New accounts begin with a free trial period (currently 14 days); details and pricing are shown at sign-up and on our pricing page. We reserve the right to change pricing and trial terms for future billing periods on reasonable notice.

B. Billing and renewal

Subscriptions are billed in advance and automatically renew at the end of each billing period until cancelled. Payment is processed by our payment processor. You authorize us (and our payment processor) to charge your payment method for all amounts due, including any applicable taxes.

C. Cancellation

You may cancel at any time from the billing area of your account. Cancellation takes effect at the end of the current billing period; you will retain access until then. We do not provide pro-rated refunds for partial billing periods unless required by law.

D. Failed payments

If a payment fails, we may suspend or downgrade your account until payment is made current. You remain responsible for amounts owed during any suspension.

E. Taxes

Fees do not include taxes. You are responsible for any sales, use, value-added, or similar taxes assessed on your subscription, except for taxes based on Visilence’s net income.

F. Third-party usage costs

Your subscription covers the Visilence platform itself. Costs incurred through connected third-party services (e.g., Stripe processing fees on payments you collect, your own QuickBooks Online subscription) are separately billed by those providers. We do not collect those amounts on their behalf.

G. Referral credits

You may earn account credit by referring another business that subscribes to Visilence. The credit amount and accrual depend on the referred business’s chosen plan:

• Annual plan referral. You earn a single $200 credit when the referred business completes payment for an annual subscription.
• Monthly plan referral. You earn $25 per billing cycle the referred business pays, accrued automatically as their monthly invoices are charged. The total credit earned per referral is capped at $200 (reached after eight paid monthly cycles).
• Plan switch. If a referred business upgrades from monthly to annual before reaching the $200 cap, your remaining unearned amount for that referral is credited in a single top-up so the total still equals $200.

Credits are recorded against your account and redeemed only at the time of an annual-plan subscription or renewal — credits do not reduce monthly charges. The total credit applied to any one annual invoice will not exceed the invoice amount (a maximum of one year of service at no cost). Any remaining unredeemed credit rolls forward and applies to your next annual renewal; credits do not expire so long as your account remains active.

Referral credits have no cash value, are not transferable, and cannot be redeemed for cash or refunds. Visilence may withhold or reverse credits associated with referrals that appear fraudulent, duplicative, or made in bad faith (e.g., self-referrals through alternate accounts). We may modify the referral program or its credit amounts on prospective basis; credits already earned at the time of a change are honored under the rules in effect when they were issued.

When you accept payments from your customers through Visilence, the underlying payment processing is provided by Stripe, Inc. under its Connected Account Agreement and Services Agreement. You must agree to those terms separately when you connect a Stripe account. Visilence is not a party to payment-card transactions and does not hold customer funds. Stripe’s fees and chargeback policies apply to your transactions.

Visilence sends SMS messages and places or receives voice calls on your behalf (review requests, sick-day notifications, AI receptionist, overdue-invoice follow-ups) using carrier services from Twilio and AI voice services from Vapi.

A. Your responsibilities

• You are the sender of all SMS and the caller (or recipient) of all voice calls initiated from your account.
• You are responsible for compliance with all applicable laws governing those communications, including the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM, state-level “mini-TCPA” statutes, carrier rules (including A2P 10DLC registration where required), and any analogous laws outside the U.S.
• You must obtain any consent required by law from the recipients of your messages and calls, including express written consent where required.
• You may not use the Service to send marketing or solicitation content to recipients who have not consented to receive it.
• You must provide accurate sender identification and contact information in messages.

B. Required tenant disclosures and consent practices

Because Visilence’s voice and SMS channels are commonly used together (the AI receptionist may follow up a call with a text), you must implement the following three practices in addition to your general TCPA and carrier obligations:

1. Website disclosure: clearly disclose on your own business website (for example, on your contact page, footer, or a dedicated SMS terms page) that calls to your published phone number may result in SMS follow-ups from you, including appointment confirmations, receipts, and review requests.
2. Verbal consent script: before sending an SMS to a caller for the first time, use a verbal consent script (or equivalent contemporaneous capture) to obtain and record the caller’s consent to receive text messages. A sample script is: “Is it OK if we follow up with a text message at this number?” Save an indication that consent was given.
3. Immediate STOP handling: honor STOP, UNSUBSCRIBE, CANCEL, END, and QUIT replies immediately by ceasing all non-transactional SMS to that recipient. The Visilence platform automatically marks a recipient as opted out when Twilio reports a STOP keyword reply; you may not override or circumvent that opt-out. Re-consent must be obtained before any further messaging.

C. Call recording disclosure

The AI receptionist may record and transcribe inbound calls. Some U.S. states and many other jurisdictions require all parties to consent to call recording. You are responsible for configuring an appropriate greeting and disclosure so that recordings comply with all applicable two-party-consent laws. Visilence provides tooling to deliver such disclosures but does not warrant that any particular configuration meets your specific legal requirements.

D. Carrier enforcement

Carrier providers may block, filter, throttle, or charge for messages and calls based on their policies. We pass through these decisions and are not responsible for delivery failures caused by carrier or platform action.

You agree not to, and not to permit anyone to:

• Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose;
• Send spam, unsolicited marketing communications, phishing, or any content that violates the rights of any third party;
• Use the Service to harass, threaten, defame, or stalk any person;
• Probe, scan, or test the vulnerability of the Service or attempt to bypass authentication, security, or rate limits;
• Reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent that such restriction is prohibited by law;
• Resell, sublicense, lease, or otherwise commercially exploit the Service except as expressly permitted;
• Use the Service to build or train a competing product, model, or dataset;
• Upload viruses, worms, malware, or other malicious code;
• Misrepresent your identity, the source of communications, or your authority to act on behalf of any business or person.

We may investigate suspected violations and take any action we believe appropriate, including disabling features, suspending or terminating accounts, removing content, and reporting to law enforcement.

“Customer Data” means information you submit, upload, or otherwise transmit through the Service, including information about your customers and their appointments, communications, invoices, and payments. As between you and Visilence, you retain all rights, title, and interest in Customer Data.

You grant Visilence a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Customer Data solely as needed to provide and improve the Service and to comply with law.

You represent and warrant that: (a) you have all rights and consents necessary to provide the Customer Data to us and to authorize us to use it under these Terms; (b) your collection, use, and disclosure of personal information of end customers complies with all applicable laws; and (c) the Customer Data does not infringe or violate any third-party rights.

Our role with respect to end-customer personal information is described in our Privacy Policy. For purposes of applicable privacy laws (e.g., GDPR, CCPA), you are the controller (or business) and Visilence is the processor (or service provider) with respect to end-customer personal information.

The Service offers optional integrations with services operated by third parties, including Google (Calendar, Maps), Stripe, QuickBooks Online (Intuit), Twilio, Vapi, Plaid, Resend, and others. These integrations are governed by the third-party providers’ own terms and privacy policies. Your use of an integration constitutes your agreement to those terms.

Third-party services are not part of the Service and we do not control them. We disclaim all responsibility for the availability, accuracy, completeness, or policies of third-party services. If a third-party service becomes unavailable or changes its terms, the related integration may be limited or discontinued.

The Service includes AI-powered features (such as the AI voice receptionist and AI-assisted invoice follow-ups). AI outputs are generated by language models trained on large datasets and may be inaccurate, incomplete, or unsuitable for your specific situation. You are responsible for reviewing AI outputs before relying on them. Do not use AI features for advice that requires a licensed professional (legal, medical, tax, financial). We do not warrant that AI outputs will be accurate, complete, fit for any particular purpose, or non-infringing.

Visilence and its licensors retain all right, title, and interest in and to the Service, including all software, designs, trademarks, logos, content, and the “Visilence” name. Except for the limited license to use the Service granted to you in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription, subject to these Terms.

If you send us suggestions, comments, or ideas about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback into the Service without any obligation to you.

Each party may receive non-public information from the other that the disclosing party identifies as confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Each party will use Confidential Information only to perform under these Terms and will protect it with at least the same degree of care it uses to protect its own confidential information of like importance (but no less than reasonable care). Confidential Information does not include information that is or becomes publicly known without breach, was known before disclosure, is independently developed without use of Confidential Information, or is rightfully received from a third party.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Visilence disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses; that defects will be corrected; that any data will not be lost, corrupted, or accessed by unauthorized parties; or that the Service will meet your requirements or expectations. You assume all responsibility for selecting the Service and for the results obtained from your use of it.

To the maximum extent permitted by law, in no event will Visilence or its affiliates, licensors, or service providers be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or other intangible loss, arising out of or related to these Terms or the Service, whether based in contract, tort, statute, or otherwise, even if advised of the possibility of such damages.

Visilence’s total cumulative liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the total amount you paid to Visilence for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

You agree to defend, indemnify, and hold harmless Visilence and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data; (c) your violation of these Terms; (d) your violation of any law or rights of any third party (including TCPA and SMS/voice consent requirements); or (e) any communication you send through the Service.

We may, at our option, control the defense of any claim subject to indemnification by you. You may not settle any such claim in a manner that requires any admission or payment by us without our prior written consent.

We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, if we believe you have violated these Terms or any applicable law, if your account is delinquent, or if necessary to protect the Service, other users, or any third party. You may terminate by cancelling your subscription as described in Section 3.

On termination, your right to use the Service ends. We may retain Customer Data for a reasonable period in accordance with our Privacy Policy and applicable law. You may export your data prior to termination using the tools provided in the Service. Provisions that by their nature should survive termination will survive, including ownership, disclaimers, limitations of liability, indemnification, and governing law.

These Terms are governed by the laws of the State of Wisconsin and the United States, without regard to conflict-of-laws principles. The exclusive jurisdiction and venue for any action arising out of or related to these Terms will be the state and federal courts located in Wisconsin, and the parties consent to the personal jurisdiction of those courts.

We will attempt in good faith to resolve any dispute informally. If we are unable to resolve a dispute within thirty (30) days, either party may pursue formal proceedings. Each party waives the right to a jury trial to the extent permitted by applicable law.

Counsel should review whether you want arbitration with a class-action waiver (common in U.S. SaaS terms) instead of court jurisdiction. The version above is court-jurisdiction only and is friendlier to small-business customers, but offers less defense against class actions.

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by updating the “Last updated” date above and, where appropriate, by email or an in-app notification). Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to changes, you must stop using the Service.

• Entire agreement: these Terms and our Privacy Policy constitute the entire agreement between you and Visilence regarding the Service and supersede any prior agreements on the same subject.
• Severability: if any provision is held unenforceable, the remaining provisions will remain in effect.
• No waiver: our failure to enforce any right or provision will not be considered a waiver of that right.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets without notice.
• Independent contractors: the parties are independent contractors. These Terms do not create any partnership, joint venture, agency, fiduciary, or employment relationship.
• Force majeure: neither party will be liable for delays or failures caused by events beyond its reasonable control.
• Export controls: you will not use the Service in violation of U.S. export controls or sanctions laws, and you represent that you are not on any U.S. government denied-party list.

Questions about these Terms can be directed to:

Visilence
legal@visilence.com