The back office for fire suppression shops
Never miss a call.
Never miss a renewal.
Visilence answers your phone, books the inspection, and puts the next one on the calendar before you’re off the ladder.
$189/mo flat · 14 days free · cancel anytime
Your phone, answered
Live 24/7
Caller — 2:14 pm“Hi, we’re due for our annual sprinkler inspection at the Oak Street building.”
Visilence receptionist“I can take care of that. I have you down for Tuesday the 16th at 9 am — does that work?”
Booked on your schedule · logged to the customer · summary texted to you
$189/month, flat
Every feature, your whole team, one price.
- No contract
- No per-seat fees
- No percentage of your payments
- No card to start the trial
Built by the trade, not adapted to it
Visilence was designed by fire suppression professionals and firefighters with over 20 years in the space — people who’ve run inspection routes, tagged extinguishers, and chased AHJ paperwork for a living.
It wasn’t built in a boardroom — it was built in the field. That’s why the workflows match how a shop actually runs: the recurrence cadences are the ones NFPA calls for, the deficiency report is the one your AHJ expects, and the tech portal works with one thumb in a mechanical room. And it’s still being sharpened every week by working shops running it on real routes.
Switching from Inspect Point, spreadsheets, or paper? We move your customers, buildings, schedule, and invoice history for you — free.
What runs itself now
01
The phone
A receptionist answers every call — nights, weekends, and when you’re forty feet up. It knows your customers and your calendar, books the job, and texts you the summary. No more voicemail, no more lost work.
02
The renewals
Every inspection books its own next visit — annual, semi-annual, quarterly, whatever the system calls for. The recurrence is the default, not a thing you have to remember. Next year is already on the calendar.
03
The reviews
Every paid invoice texts the customer a direct link to your Google review page, in your words. Five-star reviews pile up while you’re on the next job — and that’s what wins local search.
The rest is just done right
The tools every shop needs, built the way a fire shop actually works — not bolted onto generic field-service software.
ITM inspections
NFPA 25 / 72-aware templates for sprinkler, alarm, extinguisher, kitchen, and clean-agent. Finish on the phone, PDF ready to send.
Deficiency tracking
Photo evidence, severity, NFPA code, due date, reinspection. Submit to your AHJ without retyping anything.
Quoting
Itemized from your price list. The customer taps accept or decline from a link — no login, no chasing.
Scheduling & routes
Day, week, month views with drag-to-move, plus each day’s stops in Google-optimized driving order.
Invoicing & payments
Payment links drop money straight in your bank. Paid invoices sync to QuickBooks on their own.
Tech phone portal
Your techs see today’s route, gate codes, and history. Photos and voice notes attach right to the visit.
Customer portal
Your customers sign in to see their invoices, quotes, inspection reports, and deficiencies — branded as you.
Credentials & mandates
NICET levels, expirations, and state filing rules tracked so a lapse never blocks a report.
One call becomes a finished job — and next year’s
Tuesday, 2:14 pm
The call
A building manager calls while you’re on a job. The receptionist answers, checks your calendar, and books the inspection for Thursday at 9.
Thursday, 9:00 am
The inspection
Your tech runs the ITM from their phone — checklist, photos, deficiencies, signature. No clipboard, no retyping back at the shop.
Thursday, 9:40 am
The paperwork
The report is a finished PDF before the truck leaves the lot. A repair quote for the deficiency goes with it — the customer accepts from a link.
Friday
The money
Quote accepted, invoice paid online. It lands in your bank and syncs to QuickBooks before lunch.
That same minute
The next one
The customer gets a review link by text, and next year’s inspection is already on your calendar.
No sticky notes. No spreadsheet of due dates. Nothing slips.
One price. Everything.
Every feature, your whole team — owner, office, and every tech. No tiers to decode, no add-ons to discover later.
- Free trial
- 14 days, no credit card
- Your card payments
- Visilence keeps 0%
- Per-seat fees
- None — one price covers the whole shop
- Data migration
- Included, we do it for you
- Contract
- None, cancel anytime
Put the phones and the renewals on autopilot.
Set up in an afternoon. We’ll migrate your data for free.